Simplifying E-Commerce

Helpdesk Suite

With Seller Margins' Help Desk Suite, you can efficiently manage customer inquiries, stay on top of outbound orders, and track vital communication metrics—all within one easy-to-use platform.

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Centralise Customer Communications

Get an at-a-glance view of your customer service operations with Seller Margins’ Help Desk Suite, an eCommerce CRM that makes it easy to monitor key performance metrics. Track important data such as unread messages, messages assigned to specific team members, and the busiest locations for customer inquiries.

Communications & Inbox Management

Stay on top of your team's performance with additional insights like the average number of messages received per day, the percentage of inquiries responded to within 24 hours, and the average response and delivery times. This dashboard helps ensure you’re always in control and able to meet your customer service goals efficiently.

Inbox Management

Centralise all your customer communications into one organised inbox, bringing messages from every integrated marketplace. This approach ensures no inquiry is missed and allows you to handle customer interactions more efficiently.

Order Tracking

Respond to customer questions with confidence and accuracy. Gain real-time access to the status of all outbound orders, enabling you to provide detailed updates on order processing, delivery progress, and any potential delays.

Reports

Dive into detailed analytics to better understand and improve your customer service performance. With comprehensive reports available on key metrics such as message volume by marketplace, daily messaging trends, and tag usage.

Alerts

Stay informed about customer feedback with real-time alerts for new reviews, ensuring you're always aware of what your customers are saying. With each review, you can quickly identify whether it's positive or negative.

Dashboard

Stay on top of your team's performance with additional insights like the average number of messages received per day, the percentage of inquiries responded to within 24 hours, and the average response and delivery times.

Why Seller Margins?

Ready to elevate your customer support and communication strategy? Add the Seller Margins Help Desk Suite to your Seller Margins account today and give your business the competitive edge it needs.

Get a 14 Day Free Trial

Why Seller Margins?

Our Help Desk Suite not only simplifies customer support but also integrates with Seller Margins analytics. Gain deeper insights into how customer interactions impact your overall profitability.

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