Effective Date: 05.12.24

Refund Policy

At Seller Margins, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refunds related to our Services. By using our Services, you agree to the terms of this Refund Policy, as well as our Terms of Service and Privacy Policy.

1. 14-Day Refund Window

We offer a full refund if you request it within the first 14 days of account creation. To qualify for this refund:

  • The refund request must be made within 14 days of your initial account creation date.

  • Contact us at [email protected] with your account details to initiate the refund process.

Refunds will be processed using the original payment method and currency. Please allow up to 10 business days for the refunded amount to appear in your account.

2. Refunds After the 14-Day Window

Refund requests made after the initial 14 days are not eligible for a full refund except under exceptional circumstances, as determined solely at Seller Margins’ discretion. Examples of such circumstances include:

  • Service interruptions or technical issues caused by Seller Margins that could not be resolved within a reasonable time.

3. Non-Refundable Services

The following items and services are non-refundable:

  • Add-on services or features purchased after account creation.

  • Renewal fees for subscriptions.

  • One-time setup or onboarding fees (if applicable).

  • Cases of technical incompatibility with the customer’s setup.

4. Compliance with Terms of Service

Refund eligibility is contingent upon your compliance with our Terms of Service.

  • Failure to adhere to the Terms of Service, including engaging in prohibited activities or misuse of the platform, will result in forfeiture of any refund eligibility.

  • Initiating a chargeback without first contacting Seller Margins for resolution is considered a violation of our Terms of Service. Accounts associated with chargebacks will be suspended pending resolution.

To exercise your rights, contact us at [email protected]

5. Subscription Cancellations and Paused Access

  • Subscription Cancellations: You may cancel your subscription at any time to avoid future billing cycles. Cancelling a subscription does not entitle you to a refund for any unused portion of the billing cycle unless otherwise stated in this policy.

  • Paused Subscriptions: Temporarily pausing your subscription or disabling services does not affect refund eligibility under this policy.

6. Refund Processing

Refunds will only be processed:

  • Using the original payment method used at the time of purchase.

  • In the original currency in which the payment was made.

To request a refund, email [email protected] with:

  • Your account email.

  • A brief description of the issue or reason for the refund request.

7. Chargebacks

Chargebacks are considered a violation of the Terms of Service.

  • Account Suspension: Accounts associated with chargebacks will be suspended pending resolution of the dispute.

  • Violation of Terms: Issuing a chargeback without contacting Seller Margins to resolve an issue forfeits refund eligibility and may result in permanent account termination.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be communicated through email or website announcements. Continued use of the Services after any updates constitutes acceptance of the revised policy.

9. Contact Information

For refund requests or questions regarding this policy, please contact us at: [email protected]

Links to Related Policies

Cookie Policy | Terms & Conditions | Privacy Policy | Refund Policy

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